Zuppler

I wanted to reach out to you regarding an issue a client is having with the Zuppler/Pixel Integrator App.

The issue is that even though the order is successfully hitting pixel the app shows a message that
There is no orders from zuppler.
We are able to send the order and the app is successfully receiving the order.

When the order is submitting, for a brief period this is what the screen shows
(image: image1.png)
And once submitted after a few seconds this shows up
(image: image2.png)

Above screenshots are from the recent tests we did today.
In case the above image is not clear below is a screenshot from an earlier test.
(image: image3.png)

Would this be due to app configuration settings?
Let me know if you need any additional information to debug the issue.